Shipping services and estimated delivery times:
Please note that these prices are based on weight and may vary. Delivery costs for your individual basket will be shown during checkout.
UK
Standard UK Delivery £3.99
Fully tracked service
Delivery within 3-5 working days
Expedited UK Delivery £4.99
Fully tracked service
Delivery within 1-2 working days
Europe
Tracked International Delivery £10.99
Fully tracked service with step by step updates
Delivery within 5-7 working days
USA
Tracked International Delivery £17
Fully tracked service with step by step updates
Delivery within 7-10 working days
Canada, South America, Middle East, Africa & Asia
Tracked International Delivery £15
Fully tracked service with step by step updates
Delivery within 7-14 working days depending on your location
Australia, New Zealand & Republic of Singapore
Tracked International Delivery £17
Fully tracked service with step by step updates
Delivery within 7-14 working days depending on your location
Extra Information
Duties & Taxes
Import duties and taxes are charged once the parcel has reached its destination country and must be paid by the recipient. If you have any questions related to customs charges please contact your local customs office.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from us, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Kinquette. This amount will be deducted from your refund. In the instance the return fee exceeds the original order amount plus shipping costs, the package will be abandoned and you will not be refunded.
Customs Charges
All prices listed on our site are in GBP, and charged in GBP. Your bank determines the exact exchange rate that you will pay, and this will match very closely with the going exchange rates. To get an estimate of the current exchange rate, please use Google converter.
Policy
By placing an order you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Kinquette. This also applies to any shipments that are refused by you at delivery.
FAQ's
Which shipping company are orders sent with?
All orders are sent via Royal Mail, however larger orders to the EU, US or Asia may be sent via DPD or an alternate courier depending on the destination. In these instances, full tracking will be provided.
Do you offer tracking and next day delivery?
You can select next day delivery and fully trackable services during checkout. Prices will vary depending on the destination. Please enter your correct email address and phone number to ensure we can send you delivery updates.
How long will it take for my order to be shipped?
We aim to post all orders out within 1-2 working days. Delivery time will depend on the destination country, however we offer expedited options if you need your order to arrive quickly.
What packaging do you use?
Our branded packaging is made from sustainably sourced kraft paper and is recyclable, 100% biodegradable and plastic-free.
Our packaging is water resistant and able to be re-used by you to send something out yourself, use it for storage, or add it to your compost to bio-degrade. Our bags will also bio-degrade in landfill.
Parcels are decorated with a soy-based ink stamp and a biodegradable sticker. Larger orders will be posted in recycled cardboard mailers.
How long should I wait for my order to arrive before I contact you?
Orders should arrive within a maximum of 30 working days. If it has been over this time-frame or you're worried in the meantime, please check your tracking or get in touch.
Can I amend my delivery address?
Please make sure to double check your address and contact information when placing your order as we are unable to alter this once your order has been shipped. We cannot be responsible for any failed delivery attempts due to an incorrect address or any consequential charges.
If your order is delivered to an address that was input incorrectly, please visit this address to collect your order. You will not be refunded if this is not received as the order has been fulfilled.
If you need to amend your delivery address, please contact us as soon as possible so this can be amended before your order is shipped out to you.
